Product & account
Login, uploads, analysis, exports, or account access.
support@summasync.com →One support address. Clear next steps.
Email us from the address linked to your account. We aim to respond to product, billing, and privacy requests within three business days.
Billing & cancellation
Subscription status, cancellation, refunds within 24 hours of purchase, receipts, or billing questions.
support@summasync.com →Privacy requests
Access, correction, document deletion, or account data.
support@summasync.com →Include useful context, not sensitive credentials.
Include your account email, the affected page, approximate time, and a screenshot. For billing, include the Creem order reference. Never send a password or complete card number.